Orders & Returns

What is your return policy?

We accept returns on any unopened or unused products within 30 days of the purchase date to be refunded back onto the original form of payment. Item must be returned in its original condition. For assistance with any opened product that has been tried or tested, please contact customer service at hello@ilitycollective.com within 30 days with your feedback and we can facilitate a refund. 

How do I contact customer service about my order?

To contact customer service, please email hello@ilitycollective.com

How do I check the status of my order?

You can always contact our customer service by emailing us at hello@ilitycollective.com.

Can I modify or cancel my order?

We are unable to modify or cancel orders after they are placed. For additional help, please email hello@ilitycollective.com 

How do I place a return or exchange?

We accept returns on any unopened or unused products within 30 days of the purchase date to be refunded back onto the original form of payment. Item must be returned in its original condition. At this time, we are unable to offer exchanges.

What forms of payment do you accept?

We accept PayPal, and all major debit and credit cards.

What should I do if my order is missing or something is wrong?

Please email our customer service at hello@ilitycollective.com 

Do you offer a discount on first time purchases?

We sure do! We offer a Founders Perk by subscribing to our newsletter. Once you sign up you’ll be able to receive updates, access to exclusive deals, and more. 

Can I use more than one promo code at a time?

You are only able to use one promotion code per order.

Shipping

How much does shipping cost?

Domestic ground shipping is dependent on the location and weight of the package. 

How will my order be shipped?

All orders will ship via USPS unless expedited shipping is selected at checkout. Shipping is only available within the United States. No international shipping at this time. 

How long will my orders take to ship?

Orders are shipped within 48 business hours of receipt. Orders that are placed on weekends and holidays are processed within 48 hours of the following business day. Orders generally will arrive within 5-10 business days after processing.

Will I be charged a sales tax?

Applicable sales tax will be charged on all orders.

How long is shipping and processing?

Typically within 5-10 business days UNLESS otherwise stated on a PRE-ORDER option. All pre-order options are clearly labeled in each listing.

General

Are you a social media influencer and want to collaborate with us?

Apply for our partnerships at  https://bit.ly/3onOBfa and we will be in touch if your application meets our requirements.

Are you hiring?

Please email us at hello@ilitycollective.com